• Staying at a Ryokan
• Check-in
• Tipping
• Rooms
• Amenities
• Toilets
• Baths
• Dinner
• Exploring the Area
• Breakfast
• Checking out
• Quick Reference

Check-in

Check-in times are relatively rigid as they are structured around meal preparation. The most common time for check-in is around 3 pm. Try to check-in before 6 pm if possible. Be sure to phone ahead if you plan to arrive later than expected or your reservation may be cancelled. If you check in late, the ryokan may not be able to serve your dinner though you will still be charged for the meal.

Unlike hotels, most ryokan are family owned and operated and there are very few staff members as a result. When you first arrive at the inn, there may not be anyone immediately available to welcome you and assist with carrying your luggage. However, ryokan take pride in offering the highest quality service. Most ryokan will exceed your expectations.

While waiting at check-in, remove your shoes and step into the slippers provided at the entrance. The host, or okami, will be with you shortly to escort you to your room and explain the policies of the inn, including meal and bathing times. Other attendants, or nakai will also be available to make your stay as pleasant as possible.

There is often a sitting area or lounge at the entrance of the inn. Take a minute to soak in the atmosphere and architecture of your unique surroundings.

Traditional ryokan may have strict policies regarding guests who bring infants, elderly family members, and pets. When you make your reservations, confirm inn policies in advance of check-in to ensure a pleasant and memorable stay. Reconfirm these policies with the okami upon arrival.

As a general rule, dinner is served around 6 pm and breakfast around 8 am. Some inns do not allow guests to bring their own food and beverages to the room. Again if you’re unsure of the specific policy, inquire first with the owners of the inn. Most inns house vending machines which are well stocked with both hot and cold beverages.